HDFC Bank’s ‘Eva’ becomes India’s smartest chatbot
Posted on 6th September 2017 |
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| Artificial Intelligence (AI)-based chatbot ‘Eva’ — built for HDFC Bank by Bengaluru-based Senseforth AI Research — has successfully addressed over 2.7 million customer queries in six months to become the country’s largest banking chatbot. According to HDFC Bank, it collaborated with Senseforth and launched ‘EVA’ (Electronic Virtual Assistant) in March this year on its website www.hdfcbank.com. Since then, ‘Eva’ has interacted with over 530,000 unique users, holding 1.2 million conversations and addressing 2.7 million queries with ease. “‘Eva’ currently handles 50,000 plus semantic variations for thousands of banking related intents, tracks and analyses everyday customer issues and gains a deeper understanding of their behaviour patterns,” said Shridhar Marri, co-founder and CEO Senseforth, in a statement. The bank said that ‘Eva’ has an accuracy level of over 85 per cent and uptime of 99.9 per cent. “Eva’s everyday interactions with users go through a conceptual banking knowledge framework which in turn enhances her ability to field more questions accurately. ‘Eva’ never sleeps and her learning never stops!” Marri added. ‘Eva’ is a chatbot built using the latest Natural Language Processing (NLP) and AI technologies. HDFC Bank launched ‘Eva’ to offer true power of conversational experience to its customers on all the digital platforms such as the website, mobile site and the dedicated portal for the bank’s customers. With ‘Eva’, customers can get quick access to the bank’s product details, fees and charges for various products, application processes, branch IFSC Codes and a lot more information at a faster rate than talking to an agent. “We are delighted that ‘Eva’ has gained significant traction and the endeavour is to leverage on new technologies like AI to serve customers better through our Chatbot,” added Nitin Chugh, Group Head of Digital Banking at HDFC Bank Limited. |
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Bharti Airtel defers Q2 results till Nov 14 over ambiguity on AGR verdict
Posted on 29th October 2019 |
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Bharti Airtel said on Tuesday it has postponed its second-quarter earnings report to mid-November, as the wireless operator sought clarity on the court ruling asking telecom firms to cough up overdue payments to the government.
Shares of the company, which was expected to release its quarterly numbers later in the day, dropped 3.3 per cent in early trade. |
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Rupee slips 8 paise vs US dollar in early trade amid drop in oil prices
Posted on 7th October 2019 |
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The rupee on Monday opened eight paise lower at 70.96 against the US dollar amid drop in crude oil prices and rise in Asian equities. The domestic unit on Friday closed almost flat at 70.88 against after the Reserve Bank of India (RBI) in a widely expected move cut key interest rates by 0.25 percentage point. On a weekly basis, the local unit slumped by 32 paise. |
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LIC pips private insurers in first-year premium growth during April-August
Posted on 13th September 2019 |
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In the first five months of the current financial year, first-year premiums of life insurance companies grew by 39.84% (year-on-year) at Rs 1.05 lakh crore as compared to Rs 75,588.35 crore in April-August of 2018-19. Life Insurance Corporation of India (LIC) continued to grow at a faster pace compared to private insurance players, shows the data from the Insurance Regulatory and Development Authority of India (Irdai). |
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Apollo Hospitals rules out further stake sale
Posted on 13th September 2019 |
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Apollo Hospitals Enterprise (AHEL) has ruled out further dilution of promoters’ stake in the company. The company also said its Rs 1,337-crore stake sale of Apollo Munich Health Insurance with mortgage major HDFC will be concluded by October. Following these stake sales, the promoters’ pledged position will come down from a high of 76% to 54% by October and eventually to 20% by November or December, company sources said here. |
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World trusts India on Kashmir, not us: Pakistan minister Ijaz Ahmed Shah
Posted on 13th September 2019 |
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In a major embarrassment for Pakistan and its Prime Minister Imran Khan, the country's Interior Minister Ijaz Ahmed Shah, a retired brigadier, said the international community didn't believe Pakistan's narrative on Kashmir; instead it is India whose version is trusted. |
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