APAC Customer Services Inc. offers its services and solutions through multiple communication channels, including telephone, Internet, email, fax, mail correspondence, and automated response generated through technology. It provides customer service support for various medical plans, including pharmacy, medical, dental, vision, and Medicare Part D to plan members and healthcare plan providers; delivery scheduling, delivery issue resolution, strategic account management, international services, business to business contact management and sales, account set-up and maintenance, billing research and resolution, and claims processing; and targeted inbound customer acquisition, product sales, ongoing account maintenance, billing issue resolution, troubleshooting product issues, warranty and exchange processes, product set-up services, pre-paid account inquiries, and customer retention activities for communications industry. APAC Customer Services Inc. also provides services for account management, subscriber acquisition, verification and retention, and billing and payment support in publishing industry, as well as offer solutions for its publishing customers in CRM application development, IVR, and Web self-service.

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