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Knowlagent, Inc.
Knowlagent, Inc. develops Web-based new-hire and continued-training simulation software for call centers and sales-driven organizations. The software enables trainees and job applicants to take simulated calls, enter data, and interact with virtual customers while it records both voice and keystrokes for review by trainers and hiring staff. In addition, Knowlagent's Coaching & Performance Management software allows sales department supervisors to assess the performance of and coach individual sales representatives. Knowlagent was founded in 1995 by Matt McConnell (president and COO) and John McIlwaine ( former CTO).
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Office Address11800 Amberpark Drive, Suite 200
Alpharetta, GA, 30009 USA
Phone+1-678-356-3500
Fax+1-678-356-3551
ExecutivesMatt McConnell, Chairman, President, and CEO
John Marlowe, CTO
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